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We <br> are excited to share this new functionality with you as it will allow you as a valued Hitachi <br> distributor to interact directly with Hitachi Services to complete service requests and <br> warranty activations, and ultimately help you deliver faster support to your customers. The <br> new functionality will replace your existing usage of JIRA and the need to send emails to <br> support email address. You will be able to communicate directly through the portal and see <br> updates of existing tickets. <br> Ahead of the launch, an email will be sent with important information for accessing your <br> account—please check this in a timely manner as the access link will expire after 24 hours. <br> The email will be sent out by region based on the following schedule:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Asia and China: Sunday November 21st</li>\n <li>Europe and Americas: Monday November 22nd</li>\n <li>For India there are no changes, please still use Jira</li>\n</ul>\n<p>If you do not receive a link, please make sure to check your spam folder. If you have <br> questions on your account or need support in accessing the link, please contact Dragos <br> Mihai (Dragos.Mihai.DM@hitachi-hightech.com) or your regional service manager. <br> Our team has put together a work instructions document which will be circulated to provide <br> support on navigating this new functionality. <br> As always, we appreciate your support of this new tool that is critical to our continued <br> business growth and are looking forward to this next phase of this exciting project. Thank <br> you for your continued partnership.</p>\n<p>Best Regards,</p>\n<p>Cemal Kezer <br> Director of Global Customer Service</p>","defaultLanguageHeader":"Salesforce Distributor Portal","defaultLanguageMessage":"Hitachi High-Tech (HHA) Salesforce Update\n\nSubject: Salesforce Distributor Portal – Service Next Phase \n(Salesforce Portal Link:https://hhadistributors.force.com/s/)\n\nOn Monday 22nd November, we will be releasing the next phase of the Distributor Portal. We \nare excited to share this new functionality with you as it will allow you as a valued Hitachi \ndistributor to interact directly with Hitachi Services to complete service requests and \nwarranty activations, and ultimately help you deliver faster support to your customers. The \nnew functionality will replace your existing usage of JIRA and the need to send emails to \nsupport email address. You will be able to communicate directly through the portal and see \nupdates of existing tickets. \nAhead of the launch, an email will be sent with important information for accessing your \naccount—please check this in a timely manner as the access link will expire after 24 hours. \nThe email will be sent out by region based on the following schedule: \n- Asia and China: Sunday November 21st\n- Europe and Americas: Monday November 22nd\n- For India there are no changes, please still use Jira\n \nIf you do not receive a link, please make sure to check your spam folder. If you have \nquestions on your account or need support in accessing the link, please contact Dragos \nMihai (Dragos.Mihai.DM@hitachi-hightech.com) or your regional service manager. \nOur team has put together a work instructions document which will be circulated to provide \nsupport on navigating this new functionality. \nAs always, we appreciate your support of this new tool that is critical to our continued \nbusiness growth and are looking forward to this next phase of this exciting project. 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